:root{--mobile-nav-height: 64px;--mobile-safe-bottom: env(safe-area-inset-bottom, 0px);color:#17221d;background:#f3f6f2;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-synthesis:none;text-rendering:optimizeLegibility}*{box-sizing:border-box}body{margin:0;min-width:320px}a{color:#12643f;text-underline-offset:.2em}button,.button{border:0;border-radius:.7rem;background:#176b45;color:#fff;cursor:pointer;font:inherit;font-weight:700;padding:.72rem 1rem;text-decoration:none}button:disabled{cursor:not-allowed;opacity:.48}button.ghost{background:transparent;color:#29463a;padding:.45rem .65rem}button.danger{background:#a33d35}input,select,textarea{border:1px solid #cbd7cf;border-radius:.55rem;color:inherit;font:inherit;padding:.75rem;width:100%}input:focus,select:focus,textarea:focus{border-color:#217a52;box-shadow:0 0 0 3px #d8eee2;outline:none}label{display:grid;gap:.42rem;font-weight:650}h1,h2,p{overflow-wrap:anywhere}h1{font-size:clamp(2rem,5vw,3.4rem);letter-spacing:-.045em;line-height:1.02;margin:0}h2{font-size:1.15rem;margin:0}.eyebrow{color:#217a52;font-size:.72rem;font-weight:800;letter-spacing:.16em;margin:0 0 .75rem;text-transform:uppercase}.muted,.hint{color:#65736b}.error{color:#9c3029}.app-shell>header{align-items:center;background:#f9fbf8eb;border-bottom:1px solid #dfe6e1;display:grid;gap:1.5rem;grid-template-columns:1fr auto 1fr;padding:.9rem clamp(1rem,4vw,4rem);position:sticky;top:0;z-index:10}.brand{color:#17221d;font-weight:850;text-decoration:none}.brand-short,.mobile-sales-nav{display:none}header nav{display:flex;gap:.35rem}header nav a{border-radius:.5rem;color:#526158;padding:.5rem .75rem;text-decoration:none}header nav a.active{background:#e1eee6;color:#135c3a}.account{align-items:center;display:flex;gap:.5rem;justify-content:flex-end}.page{margin:0 auto;max-width:1180px;min-height:calc(100vh - 70px);padding:clamp(2rem,6vw,5rem) clamp(1rem,4vw,3rem);width:100%}.narrow{max-width:760px}.page-heading{align-items:end;display:flex;gap:1rem;justify-content:space-between;margin-bottom:2rem}.card-grid{display:grid;gap:1rem;grid-template-columns:repeat(auto-fit,minmax(230px,1fr))}.customer-card,.panel,.state-card,.auth-card{background:#fff;border:1px solid #dfe7e1;border-radius:1rem;box-shadow:0 14px 40px #1f46320d}.customer-card{color:inherit;display:grid;gap:.5rem;min-height:145px;padding:1.25rem;text-decoration:none}.customer-card:hover{border-color:#86b79a;transform:translateY(-1px)}.customer-desktop-table{overflow-x:auto;padding:0}.customer-table{min-width:920px}.customer-table td:first-child{min-width:180px}.customer-table td{vertical-align:top}.customer-table td small{color:#65736b;display:block;margin-top:.25rem}.customer-name-link{color:#17221d;font-size:1rem;font-weight:800;text-decoration:none}.customer-name-link:hover{color:#12643f;text-decoration:underline}.customer-mobile-list{display:none}.customer-mobile-item{background:#fff;border:1px solid #dfe7e1;border-radius:1rem;box-shadow:0 14px 40px #1f46320d;display:grid;gap:.75rem;padding:1rem}.customer-mobile-item p{margin:0}.note-clamp{display:-webkit-box;margin:0;-webkit-box-orient:vertical;-webkit-line-clamp:2;overflow:hidden}.tag-filters{align-items:end;display:grid;gap:1rem;grid-template-columns:minmax(220px,1fr) minmax(180px,.45fr);margin-bottom:1.25rem}.tag-filter-options{display:flex;flex-wrap:wrap;gap:.55rem;grid-column:1 / -1}.tag-filter-check{align-items:center;display:flex;gap:.35rem}.tag-filter-check input{height:1rem;width:1rem}.customer-filters{align-items:end;display:grid;gap:1rem;grid-template-columns:minmax(240px,1.2fr) auto minmax(170px,.5fr) minmax(170px,.5fr);margin-bottom:1rem}.customer-filters button{margin-bottom:0}.tag-chip-list,.tag-card-list{align-items:center;display:flex;flex-wrap:wrap;gap:.45rem}.tag-card-list{margin-top:auto}.tag-chip{align-items:center;background:#eef2ef;border:1px solid #d6ded8;border-radius:99px;color:#30483d;display:inline-flex;gap:.4rem;padding:.32rem .58rem}.tag-chip[data-status=pending]{background:#fff4dd;border-color:#e6c77e;color:#72510f}.tag-chip small{font-size:.66rem;font-weight:800}.tag-chip.color-red{background:#ffedeb;border-color:#edc1bc;color:#8f332c}.tag-chip.color-orange{background:#fff1df;border-color:#edc895;color:#7a4b0f}.tag-chip.color-green{background:#e6f3e9;border-color:#bdd9c5;color:#145b37}.tag-chip.color-blue{background:#e8f1fb;border-color:#bfd3ea;color:#24577e}.tag-chip.color-purple{background:#f0edff;border-color:#d4cafa;color:#55458e}.tag-chip.color-gray{background:#eef2ef;border-color:#d6ded8;color:#30483d}.tag-chip.color-yellow{background:#fff8d8;border-color:#e5d37c;color:#705b08}.tag-picker{display:grid;gap:1rem;margin-bottom:1rem}.tag-assign-row,.tag-create-row{align-items:end;display:grid;gap:.75rem;grid-template-columns:minmax(220px,1fr) auto}.tag-chip-actions{display:inline-flex;gap:.2rem}button.tag-action{background:#ffffff94;color:inherit;font-size:.7rem;padding:.18rem .35rem}.stage{color:#217a52;font-size:.75rem;font-weight:800;text-transform:uppercase}.panel,.state-card{padding:clamp(1.2rem,3vw,2rem)}.state-card{margin-top:2rem;text-align:center}.detail-grid{display:grid;gap:1rem;grid-template-columns:minmax(240px,.8fr) minmax(300px,1.4fr)}dl{display:grid;gap:.5rem;grid-template-columns:5rem 1fr}dt{color:#65736b}dd{margin:0}.timeline{display:grid;gap:1rem;list-style:none;padding:0}.timeline li{border-left:3px solid #b8d4c3;display:grid;gap:.3rem;padding-left:1rem}.timeline time{color:#738078;font-size:.8rem}.form-grid,.upload-form,.auth-card form{display:grid;gap:1rem;margin-top:1.5rem}.check{align-items:center;grid-template-columns:auto 1fr}.check input{height:1.1rem;width:1.1rem}.actions{display:flex;gap:.75rem}progress{accent-color:#217a52;height:1rem;width:100%}.auth-page,.center-state{display:grid;min-height:100vh;padding:1rem;place-items:center}.auth-card{max-width:480px;padding:clamp(1.5rem,6vw,3rem);width:100%}.auth-card h1{font-size:clamp(2rem,7vw,3rem)}.review-page{max-width:1440px}.review-section-nav{display:none}.review-anchor{scroll-margin-top:9rem}.audio-compact-sentinel{height:1px}.mobile-review-action{display:none}.audio-player{align-items:center;background:#17221d;border-radius:1rem;color:#fff;display:grid;gap:.8rem 1rem;grid-template-columns:auto minmax(260px,1fr) auto;margin-bottom:1rem;padding:1rem 1.25rem;position:sticky;top:70px;z-index:8}.audio-player>span{font-weight:800}.audio-player audio{height:42px;width:100%}.audio-player video{aspect-ratio:16 / 9;max-height:min(320px,42vh);width:100%}.audio-player small{color:#b9c8bf}.notice{background:#edf6f0;border:1px solid #c8dfd0;border-radius:.7rem;margin:1rem 0;padding:.8rem 1rem}.notice.error{background:#fff1ef;border-color:#efc5c0}.review-grid{align-items:start;display:grid;gap:1rem;grid-template-columns:minmax(420px,.95fr) minmax(440px,1.05fr)}.review-column{background:#fff;border:1px solid #dfe7e1;border-radius:1rem;display:grid;gap:1rem;padding:clamp(1rem,2.5vw,1.5rem)}.section-heading{align-items:flex-start;display:flex;gap:1rem;justify-content:space-between}.section-heading h2{font-size:1.45rem}.validation-pill{border-radius:99px;font-size:.72rem;font-weight:800;padding:.4rem .65rem;white-space:nowrap}.validation-pill.valid{background:#dff2e5;color:#12643f}.validation-pill.invalid{background:#fee7e4;color:#9c3029}.batch-speaker{align-items:end;box-shadow:none;display:grid;gap:.75rem;grid-template-columns:1fr auto;padding:1rem}.segment-list{display:grid;gap:.75rem;max-height:68vh;overflow:auto;padding-right:.25rem}.transcript-segment{border:1px solid #e0e7e2;border-left:4px solid #8cb89d;border-radius:.75rem;display:grid;gap:.75rem;padding:1rem}.transcript-segment.low-confidence{background:#fff9ed;border-color:#e9c97f}.segment-meta{align-items:center;display:flex;gap:.6rem}button.timestamp,button.evidence-link{background:transparent;color:#176b45;padding:0;text-align:left}.confidence-warning{background:#f8dfad;border-radius:99px;color:#79530c;font-size:.7rem;font-weight:800;padding:.25rem .5rem}.intent-card{align-items:center;background:#e7f2eb;border-radius:.8rem;display:flex;justify-content:space-between;padding:1rem}.intent-card strong{color:#12643f;font-size:1.45rem}.analysis-section{border-top:1px solid #e6ebe7;padding-top:1rem}.analysis-section h3{font-size:.78rem;letter-spacing:.06em;margin:0 0 .75rem;text-transform:uppercase}.claim{background:#f8faf8;border-radius:.65rem;margin-top:.55rem;padding:.8rem}.editable-row{align-items:end;display:grid;gap:.6rem;grid-template-columns:1fr auto}.unknown-list{display:grid;gap:.65rem}.add-analysis-item{margin-top:.45rem}.evidence-edit-details{margin-top:.65rem}.evidence-edit-details summary{color:#65736b;cursor:pointer;font-size:.78rem;font-weight:700}.claim p{margin:0 0 .55rem}.evidence-list{display:flex;flex-wrap:wrap;gap:.55rem}.evidence-editor{display:grid;gap:.75rem;margin-top:.75rem}.evidence-editor-row{background:#fff8ed;border:1px solid #ead2a3;border-radius:.6rem;display:grid;gap:.65rem;padding:.75rem}.evidence-editor-row label{font-size:.76rem}button.evidence-link{border-bottom:1px dashed #6ea585;border-radius:0;font-size:.8rem;font-weight:600}button.evidence-link:disabled{color:#9c3029}.diff-note{background:#f2efff;border-left:3px solid #7664b5;color:#4f4577;margin:0;padding:.75rem}.review-actions{border-top:1px solid #dfe7e1;display:grid;gap:.8rem;padding-top:1rem}.review-actions .check{font-size:.85rem}.center-inline{align-items:center;display:flex;justify-content:center}.metric-grid{display:grid;gap:1rem;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));margin-bottom:1rem}.metric-card{background:#173f2d;border-radius:1rem;color:#fff;display:grid;gap:.55rem;min-height:125px;padding:1.25rem}.metric-card span{color:#bad4c4;font-size:.82rem;font-weight:700}.metric-card strong{font-size:clamp(1.4rem,3vw,2.25rem);letter-spacing:-.035em}.status-row{display:flex;flex-wrap:wrap;gap:.5rem}.status-row span{background:#fff4dd;border:1px solid #ead6ad;border-radius:99px;color:#735318;font-size:.8rem;font-weight:750;padding:.45rem .7rem}.dashboard-grid{display:grid;gap:1rem;grid-template-columns:repeat(auto-fit,minmax(280px,1fr))}.data-list{display:grid;gap:0;list-style:none;margin:1rem 0 0;padding:0}.data-list li{align-items:center;border-top:1px solid #e5ebe6;display:grid;gap:.25rem 1rem;grid-template-columns:minmax(0,1fr) auto;padding:.75rem 0}.data-list small{color:#65736b;grid-column:1 / -1}.provider-card{display:flex;flex-direction:column;gap:.7rem}.provider-card>p{margin:0}.provider-card>button{align-self:flex-start;margin-top:auto}.table-wrap{overflow-x:auto;padding:0}table{border-collapse:collapse;min-width:760px;width:100%}th,td{border-bottom:1px solid #e4eae5;padding:.9rem 1rem;text-align:left}th{background:#f7faf7;color:#526158;font-size:.75rem;letter-spacing:.05em;text-transform:uppercase}td{font-size:.88rem}.filter-control{max-width:460px}.audit-list{display:grid;gap:1rem;margin-top:1rem}.audit-list time{color:#65736b;font-size:.8rem}.audit-list pre{background:#f5f7f5;border-radius:.6rem;font-size:.78rem;margin:.8rem 0 0;max-height:260px;overflow:auto;padding:.8rem;white-space:pre-wrap}.knowledge-page{max-width:1260px}.knowledge-grid{display:grid;gap:1rem;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));margin-top:1rem}.knowledge-card{display:flex;flex-direction:column;gap:.8rem}.knowledge-card h2{margin-bottom:.2rem}.demo-knowledge-card{border-left:5px solid #d17700}.demo-warning{background:#fff0d3;border-radius:.55rem;color:#814e00;font-weight:800;padding:.65rem}.document-list{display:grid;list-style:none;margin:0;padding:0}.document-list li{align-items:center;border-top:1px solid #e5ebe6;display:flex;gap:1rem;justify-content:space-between;padding:.65rem 0}.document-list strong{color:#53645a;font-size:.78rem}.knowledge-actions{align-items:center;display:flex;flex-wrap:wrap;gap:.7rem;margin-top:auto}.knowledge-edit-form{background:#f7faf7;border:1px solid #dfe7e1;border-radius:.75rem;display:grid;gap:.8rem;padding:.9rem}.file-button{background:#e8f2ec;border-radius:.65rem;color:#155d3d;cursor:pointer;font-size:.85rem;font-weight:800;padding:.7rem .9rem}.file-button input{display:none}.tag-management-page{max-width:1320px}.tag-governance-form{display:grid;gap:1rem}.tag-draft-fields{display:grid;gap:.8rem;grid-template-columns:repeat(4,minmax(150px,1fr))}.tag-governance-grid{display:grid;gap:1rem;grid-template-columns:repeat(auto-fit,minmax(340px,1fr));margin-top:1rem}.tag-governance-card{display:flex;flex-direction:column;gap:1rem;text-align:left}.tag-governance-card .section-heading p{margin:.6rem 0 0}.tag-edit-form{display:grid;gap:.8rem}.tag-edit-form .tag-draft-fields{grid-template-columns:1fr 1fr}.tag-merge-row{align-items:end;border-top:1px solid #e5ebe6;display:grid;gap:.75rem;grid-template-columns:1fr auto;padding-top:1rem}.playbook-form textarea{min-height:95px}.recommendation-review{display:grid;gap:1rem}.customer-profile-review,.customer-profile-field,.customer-profile-notes{display:grid;gap:.8rem}.customer-profile-field h4,.customer-profile-notes h4{margin:0}.profile-note-preview{background:#edf6f0;border-left:3px solid #3a8960;white-space:pre-wrap;padding:.7rem}.profile-note-preview span{color:#527061;display:block;font-size:.7rem;font-weight:800;margin-bottom:.25rem;text-transform:uppercase}.recommendation-card,.tag-decision-card{background:#f8faf8;border:1px solid #dfe7e1;border-radius:.75rem;display:grid;gap:.7rem;margin-top:.7rem;padding:.9rem}.recommendation-card p,.tag-decision-card p{margin:0}.recommendation-edit-form{background:#f1f6f2;border-radius:.7rem;display:grid;gap:.75rem;padding:.8rem}.recommendation-edit-grid{display:grid;gap:.7rem;grid-template-columns:repeat(3,1fr)}.recommendation-manage-actions{display:flex;flex-wrap:wrap;gap:.5rem}.recommendation-select{align-items:start;display:grid;gap:.65rem;grid-template-columns:auto 1fr}.recommendation-select input{height:1.1rem;margin-top:.1rem;width:1.1rem}.talk-track{background:#eaf4ee;border-left:3px solid #3a8960;padding:.7rem}.talk-track span{color:#527061;display:block;font-size:.7rem;font-weight:800;margin-bottom:.25rem;text-transform:uppercase}.knowledge-citations summary{color:#176b45;cursor:pointer;font-weight:750}.knowledge-citations blockquote{border-left:3px solid #d5a341;margin:.75rem 0 0;padding:.3rem .8rem}.knowledge-citations footer{color:#738078;font-size:.72rem;margin-top:.35rem}.tag-decision-card>div:first-child{align-items:center;display:flex;gap:.55rem;justify-content:space-between}.tag-decision-actions{display:flex;flex-wrap:wrap;gap:1rem}.tag-decision-actions label{align-items:center;display:flex;gap:.4rem}.tag-decision-actions input{height:1rem;width:1rem}button.evidence-chip{background:#e8f2ec;color:#155d3d;font-size:.78rem;padding:.45rem .6rem}@media(max-width:720px){body{min-width:320px}button,.button,header nav a{min-height:44px}input,select,textarea{min-height:44px}.brand-full{display:none}.brand-short{display:inline}.app-shell>header{grid-template-columns:1fr auto}header nav{grid-column:1 / -1;grid-row:2;justify-content:center;order:3}header nav{overflow-x:auto}.role-sales header nav{display:none}.account span{display:none}.page{min-height:calc(100dvh - 62px);padding:1.5rem 1rem}.detail-grid,.customer-filters,.tag-filters,.tag-assign-row,.tag-create-row,.tag-draft-fields,.tag-edit-form .tag-draft-fields,.tag-merge-row,.recommendation-edit-grid{grid-template-columns:1fr}.page-heading{align-items:flex-start;flex-direction:column;gap:.85rem;margin-bottom:1.25rem;width:100%}.page-heading>.actions,.page-heading>.button{width:100%}.page-heading>.button{text-align:center}.actions{flex-wrap:wrap}.actions>button,.actions>.button{flex:1 1 140px}.card-grid,.metric-grid,.dashboard-grid,.knowledge-grid,.tag-governance-grid{grid-template-columns:1fr}.customer-card{min-height:0}.customer-desktop-table{display:none}.customer-mobile-list{display:grid}.tag-chip{min-height:36px}.check input,.tag-filter-check input,.recommendation-select input,.tag-decision-actions input{min-height:24px;min-width:24px}.table-wrap{max-width:100%;overscroll-behavior-x:contain}table{min-width:760px}.audio-player{grid-template-columns:1fr;position:static}.audio-player.compact{border-radius:0;grid-template-columns:minmax(0,1fr);left:0;padding:.5rem 1rem;position:sticky;right:0;top:61px;z-index:13}.audio-player.compact video{max-height:42px;object-fit:contain}.audio-player.compact>span,.audio-player.compact>small{display:none}.review-section-nav{background:#f9fbf8f5;display:flex;gap:.35rem;overflow-x:auto;padding:.5rem 0;position:sticky;top:61px;z-index:12}.review-section-nav a{border-radius:99px;color:#526158;flex:1 0 auto;min-height:44px;padding:.72rem .9rem;text-align:center;text-decoration:none}.review-section-nav a[aria-current=location]{background:#e1eee6;color:#176b45;font-weight:800}.mobile-review-action{background:#fffffff7;border-top:1px solid #dfe7e1;bottom:calc(var(--mobile-nav-height) + var(--mobile-safe-bottom));display:block;left:0;padding:.65rem 1rem;position:fixed;right:0;z-index:24}.mobile-review-action>button{width:100%}.mobile-review-action[data-keyboard-open=true]{display:none}.review-page{padding-bottom:calc(var(--mobile-nav-height) + var(--mobile-safe-bottom) + 5.5rem)}.review-grid{grid-template-columns:1fr}.segment-list{max-height:none}.batch-speaker{grid-template-columns:1fr}.mobile-sales-nav{align-items:stretch;background:#fffffff5;border-top:1px solid #dfe6e1;bottom:0;display:grid;grid-template-columns:repeat(3,1fr);left:0;padding:.35rem .5rem calc(.35rem + var(--mobile-safe-bottom));position:fixed;right:0;z-index:30}.mobile-sales-nav a{align-items:center;color:#526158;display:flex;flex-direction:column;font-size:.75rem;justify-content:center;min-height:52px;text-decoration:none}.mobile-sales-nav a[aria-current=page]{color:#176b45;font-weight:800}.app-shell.role-sales .page{padding-bottom:calc(var(--mobile-nav-height) + var(--mobile-safe-bottom) + 2rem)}}@media(min-width:361px)and (max-width:720px){.metric-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}